Return and Exchange Policy
Welcome to the official Returns and Exchanges page of Partszone. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review the following guidelines for returning or exchanging an item.
We do not accept returns or exchanges for the following products:
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Opened and/or used items by you or a mechanic (items in good condition)
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New sealed items purchased more than 15 days ago (the return or exchange period is 14 days)
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Items with mechanical or physical damage (excluded from warranty)
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Items whose 1-year warranty period has expired
Return Conditions for Non-Conformity
If an item does not match the description or specifications provided by Partszone, you may initiate a return process. Follow the steps below:
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Contact Us Report the issue via:
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Email: info@partszone.ge
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Contact form on our website
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Provide Necessary Information Ensure you include:
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A complete description of the problem
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Photos if possible
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Any other relevant information that helps us evaluate the situation
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Follow Our Instructions After reviewing the information, we will send you return instructions, including:
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Shipping label
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Return address
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Any other important details
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Shipping the Item The item must be shipped according to our instructions. Ensure it is:
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Properly packaged
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Protected against damage during transportation
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Return Processing Once we receive the item, we will proceed with:
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Refund
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Exchange for another item
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Or any other appropriate solution depending on the case
⚠️ Important: Returns will NOT be accepted if:
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Any component is missing
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The item has been opened and/or used
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Documents are missing or there are damaged elements